T&C's

Terms & Conditions

Welcome to Doka. These Terms & Conditions outline the rules and guidelines for using our website, purchasing products, and accessing our services. By visiting our website, placing an order, or becoming a Doka Member, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About Us

Doka is an online retailer providing customers with high-quality products through our website.

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

2. Website Use

By using our website, you agree that you will:

Use the website only for lawful purposes.
Provide accurate and complete information when placing an order or creating an account.
Not attempt to damage, disrupt, or gain unauthorised access to our website.
Not copy, reproduce, distribute, or misuse any content, images, designs, or materials belonging to Doka.

We reserve the right to refuse access to our website or services if these terms are violated.

3. Products & Availability

We make every effort to ensure that product descriptions, images, colours, and sizing information are accurate.

However, slight variations may occur due to screen settings, lighting, manufacturing differences, or product updates.

All products are subject to availability. If an item becomes unavailable after purchase, we will contact you and provide an appropriate solution, including a refund where necessary.

4. Orders & Payments

When placing an order, you confirm that all information provided is accurate and complete.

Orders are only confirmed once payment has been successfully received.

Doka reserves the right to cancel or refuse an order if:

Payment cannot be processed.
Incorrect information has been provided.
Fraudulent activity is suspected.
Products are unavailable.

If an order is cancelled, you will receive a full refund for any payment made.

5. Pricing

All prices displayed on our website are shown in the relevant currency and may change at any time.

Doka reserves the right to correct pricing errors or update product prices without prior notice.

6. Doka Membership Programme

By becoming a Doka Member, customers gain access to exclusive benefits, rewards, and members-only offers designed to provide additional value and an enhanced shopping experience.

Membership is available for a fee of £35.99. By purchasing a membership, you agree to these Terms & Conditions and acknowledge that membership benefits are subject to availability and may change from time to time.

Doka Members will receive exclusive perks, including:

Monthly discounts available only to members.
Special promotions, including offers such as Buy One, Get One Free deals.
Exclusive members-only offers and promotions.
Early access to new stock arrivals, allowing members to shop the latest products before they are available to the wider public.
Updates regarding new collections, promotions, and exclusive events.

Membership benefits are only available while your membership remains active.

Membership fees are non-refundable once purchased, except where required by applicable consumer protection laws.

Doka reserves the right to update, modify, suspend, or remove membership benefits at any time. Any changes will be communicated through our website or customer communication channels.

Membership access is personal to the registered member and cannot be transferred, shared, or used by another individual.

7. Shipping & Delivery

Doka aims to process and dispatch orders as quickly as possible.

Delivery times provided are estimates and may vary due to circumstances outside of our control, including courier delays, customs processing, weather conditions, or periods of high demand.

Customers are responsible for providing accurate delivery information during checkout. Doka is not responsible for delays or failed deliveries caused by incorrect details being provided.

Once an order has been delivered to the address provided during checkout, responsibility for the package transfers to the customer.

8. Returns Policy

Customers have 7 days from the date they receive their order to request a return.

Any return request made after this period will not be accepted.

To be eligible for a return, products must be:

Returned in the same condition they were received.
Unworn and unused.
Returned with all original tags attached.
Returned with the original packaging.
Free from visible creases, damage, marks, or signs of use.

Items that do not meet these requirements may be refused and returned to the customer.

9. Refunds

Once we receive and inspect your returned item, refunds will be processed within 7 days of receiving the product.

Please note that the time taken for the refund to appear in your account may depend on your bank or payment provider.

You will receive confirmation once your refund has been processed.

10. Exchanges

If you wish to exchange an item, please contact our customer support team within the return period.

Exchanges are only available for products that meet our return conditions and are subject to product availability.

11. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Doka as soon as possible with details and supporting evidence.

We will review the issue and provide an appropriate solution where applicable.

12. Intellectual Property

All website content, including logos, images, product descriptions, graphics, and designs, belong to Doka unless stated otherwise.

You may not copy, reproduce, distribute, or use any content from our website without written permission.

13. Limitation of Liability

Doka is not responsible for:

Delays caused by delivery providers.
Losses caused by incorrect information provided by customers.
Any indirect losses resulting from the use of our products or website.

Our responsibility is limited to the value of the product purchased.

14. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled securely and used only for purposes related to processing orders, improving our services, and communicating with customers.

15. Changes To These Terms

Doka reserves the right to update or change these Terms & Conditions at any time.

Any updates will be posted on this page. By continuing to use our website after changes are made, you agree to the updated terms.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

Email: support@DokaLuxe.com

Doka

Additional Terms & Conditions Sections

3. Eligibility

By using the Doka website or purchasing products, you confirm that you are legally able to enter into a contract and provide accurate information.

Customers must be at least 18 years old to create an account or make purchases independently. If you are under 18, you must have permission from a parent or legal guardian before using our services.

5. Customer Accounts

If you create an account with Doka, you are responsible for keeping your account information secure.

You must ensure that your account details, including your email address, delivery information, and password, remain accurate and up to date.

You must notify us immediately if you believe your account has been accessed without permission.

Doka is not responsible for losses caused by customers failing to protect their account information.

7. Payment Information

Payments must be completed at checkout using the available payment methods provided on our website.

Payments are processed securely through third-party payment providers. Doka does not store your full payment card details.

By completing a purchase, you confirm that you have permission to use the payment method provided.

8. Order Confirmation & Contract Formation

When you place an order, you are making an offer to purchase products from Doka.

An order is only considered accepted once we have confirmed dispatch or sent confirmation that your order has been processed.

Doka reserves the right to cancel or refuse an order before dispatch if:

Products are unavailable.
Payment cannot be verified.
Incorrect information has been provided.
Fraudulent or suspicious activity is detected.
Delivery restrictions apply.

If an order is cancelled, any payment received will be refunded.

10. Promotional Offers & Discounts

From time to time, Doka may provide promotional offers, discount codes, and special campaigns.

Promotional offers:

May have specific expiry dates.
May only be used once per customer unless stated otherwise.
Cannot always be combined with other offers.
May be subject to minimum spend requirements.

Doka reserves the right to modify or withdraw promotional offers at any time.

11. Marketing Communications

By providing your email address or contact details, you may receive communications from Doka relating to:

New product launches.
Exclusive offers.
Promotions.
Membership benefits.
Order updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our messages.

Opting into marketing communications is not required to purchase from Doka.

12. Reviews & Customer Content

If you submit reviews, images, videos, comments, or other content to Doka, you confirm that:

You own the rights to the content submitted.
The content does not violate any laws or third-party rights.
The content is accurate and genuine.

By submitting content, you allow Doka to use, display, and share that content for marketing and promotional purposes.

Doka reserves the right to remove content that is inappropriate, misleading, offensive, or violates these Terms & Conditions.

13. Delivery Issues & Incorrect Information

Customers are responsible for providing accurate delivery details during checkout.